Effective Date: January 2025
Time is Now Wellness ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, submit forms, or communicate with us through email, phone, or SMS/text messaging platforms including GoHighLevel (GHL). By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
Full name
Email address
Phone number
Mailing address
Health and wellness interests or goals (if voluntarily provided)
Appointment details or service preferences
Form submissions or survey responses
Payment information (processed securely through third-party providers)
Communication preferences
We may also automatically collect certain information when you interact with our website or systems, including:
IP address
Browser type
Device information
Pages visited and usage data
Cookies and tracking technologies
2. How We Use Your Information
We use the information we collect to:
Provide and deliver wellness services
Schedule and manage appointments
Respond to inquiries and customer service requests
Send service updates, reminders, and administrative messages
Send marketing communications if you have opted in
Improve our services and user experience
Maintain security and prevent fraud
Comply with legal and regulatory requirements
3. SMS and Text Messaging
If you provide your phone number and consent to receive text messages, Time is Now Wellness may send you SMS communications through CRMS or similar platforms.
These messages may include:
Appointment confirmations and reminders
Program or service updates
Customer support responses
Promotional or marketing messages (only if you opt in)
Consent to Receive Messages
By submitting your phone number through our forms, scheduling systems, or other communication channels, you consent to receive text messages from Time is Now Wellness. Consent is not a condition of purchase.
Message Frequency
Message frequency may vary depending on your interactions with us.
Message and Data Rates
Standard message and data rates may apply according to your mobile carrier plan.
Opt-Out Instructions
You may opt out of receiving text messages at any time by replying:
STOP to unsubscribe from SMS communications.
After opting out, you will receive a final confirmation message and will no longer receive text messages unless you re-enroll.
Help Instructions
Reply HELP for assistance or contact us directly using the contact details provided below.
Data Protection for SMS
We respect your privacy when it comes to text messaging. Your mobile phone number and SMS consent information will never be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. SMS consent is used solely for communication directly related to Time is Now Wellness services, support, and updates. We do not transfer or disclose SMS opt-in data to any external organizations except as required to deliver messaging services or comply with legal obligations.
4. How We Share Your Information
We may share your information only when necessary and under appropriate safeguards, including:
Service providers and technology platforms (such as scheduling software, payment processors, and messaging platforms like GoHighLevel)
Legal authorities when required by law or to protect rights and safety
Business partners involved in delivering services (only when necessary)
We do not sell personal information.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no electronic transmission or storage system can be guaranteed 100% secure.
6. Data Retention
We retain personal information only as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce agreements.
7. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including:
Access to the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data
Withdraw consent for marketing communications
Request restriction or objection to certain processing
To exercise your rights, contact us using the details below.
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience, analyze traffic, and improve functionality. You may adjust your browser settings to refuse cookies, though some features may not function properly.
9. Third-Party Services
Our website and services may link to or integrate with third-party platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
10. Children's Privacy
Our services are not directed to individuals under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact:
Time is Now Wellness
Email: [email protected]
Phone: +1 717-926-3138
13. Consent
By using our services, submitting forms, or communicating with us, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.